Effective date, May 25 2018
Ub3rgames is committed to protecting the privacy and security of your personal information. Ub3rgames collects different types of information from you when you use our online and downloadable Products & Services : Darkfall: New Dawn Game & World, website and forums.
Your personal information will be kept by Ub3rgames for the duration of your relationship with us and for as long as you use our Products & Services and may be retained for a period after this time if it is necessary and relevant to our legitimate operations, our terms with you and in accordance with applicable laws.
1 What personal data we collect
Registration informationWhen you register or sign up to use our Products & Services we collect information about you including your name and contact details. As part of any required sign in to use our Products & Services, we will verify the information that you use to log in.
We do not control the information that is sent from your browser to third parties, including social media platforms, analytics companies and advertising networks which receive information in the normal course of your online activities.
CookiesIf you leave a comment on our forums you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to the website or the forums, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Billing informationWe are NOT collecting payment information such as credit or debit card details.
We are collecting other billing information such as your name and address in order to verify your purchases, process any refund payments, contact you to resolve any Product & Services issues.
Technical and device informationWe collect information from your web browsing activity about the way you use our Website. We may also collect information about you from the notifications or messages you post or send on our forums.
2 How we use the information we collectYou may be required to register or sign in to use or access some of our Products & Services, and may need to provide personal information to create a user profile which is associated with your use of our Products & Services.
We use the personal information we collect for the following purposes:
Registration informationYour registration information enables us to provide you with access to the Products & Services and to supply the Products under the agreements we have with you. It helps us to authenticate your access, to contact you for your views and to notify you of important changes or updates to our Products & Services.
Where we have your consent and in accordance with your stated communication preferences, we may also contact you for marketing purposes to let you know by email about our Products and Services.
If you no longer want us to use your data in this way, you can unsubscribe at any time, either by using the unsubscribe option in the communication you receive or by changing your communication settings. Please note that we will retain a record of the user information when you unsubscribe from our marketing information for the legitimate purpose of ensuring that we do not contact you further in this way, during the period of your objection.
Billing informationThis information will enable us to verify the completion of your purchase sand to contact you in order to assist with resolving any problems with your purchases and to process any refund payments that you may be due.
We will also use and analyse information on transactions on your account for our legitimate interests by data matching or statistical analysis so that we can administer, support, improve and develop our business and to help us detect and prevent fraud, or other illegal activities, or acts prohibited by our terms of service or any policies applicable to the Products & Services.
Technical and device informationWe analyse information about how you engage with our Products to understand how our Products are used and to provide you with an optimal gaming experience, such as by rolling out performance-optimising software updates for videogames. We use anonymous data in order to analyse and produce statistics relating to the habits, usage patterns and demographics of users as a group or as individuals. This allows us to deliver you personalised content, helps us understand the features of our Products that appeal to you and allows us to manage advertising, amongst other things.
When you interact or visit our website and forums, we may automatically collect information about you such as the type of internet browser or mobile device you use, any website from which you have come and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server.
We use internet log files to monitor traffic on our Products & services, resolve technical problems and to detect and prevent fraud. We use these technologies to provide us with information, such as when an email is opened, or to develop statistics on the effectiveness of advertising or marketing on our websites. We also use technical and device information to operate and improve our videogames, enable online matchmaking, facilitate sharing, measure our effectiveness, set up and maintain accounts, identify and fix errors and to help keep online content fair and safe and to resolve related disputes.
Third party informationWe are NOT sharing information obtained from your use of our Products & Services with third parties.
Pages on the website may include embedded videos. Embedded videos from other websites behave in the exact same way as if the visitor has visited the other websites.
We do not control information which is sent from your browser to third parties, including social media platforms, analytics companies and advertising networks that receive information in the normal course of your online activities.
Disclosure of InformationYou acknowledge and agree that Ub3rgames has the absolute right, at its sole discretion, and without notice to you, to disclose your Internet Protocol (IP) address(es), personal information, chat logs, and other informations about you and your activities in response to a request by law enforcement, a court order or other legal process, if doing so may protect your safety or the others’s safety or to protect or enforce Ub3rgames’s rights in the Game and the World.
3 Security and data retentionWe place great importance on the steps we take, including physical, technical and organisational measures, to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
Where you have chosen a password which allows you to access any of the Products & Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. We will not be liable for any unauthorised transactions entered into using your username, personal information and/or password.
Your personal information will be retained by us for the duration of your use or access to our Products & Services and may be retained for a period after this time as necessary and relevant to our legitimate operations, our terms with you and in accordance with applicable laws and obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce any obligations in our agreements, any game “sun-setting” requirements or to identify, issue or resolve legal proceedings.
We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole purpose of ensuring that we can continue to respect your wishes to not contact you further, during the term of your objection.
We will take appropriate steps to seek to destroy or permanently de-identify personal information at the point this information is no longer needed by us for our business or legal purposes.
For more information about exercising your rights with respect to our data processing activities, or if you no longer wish to use our Products & Services, see details below about your choices and rights.
4 Your choices and rightsYou have options and choices over how we use your information. We provide you with tools to access and update specific information relating to your use of the Products & Services at any time. If you need to sign in to access certain Products & Services, you can update and amend your key contact information directly. We respect the rights you may have under applicable law to request access to your personal information and where applicable, to request to receive that information in a commonly used electronic format (or ask for this information to be provided in that format to a third party where feasible). You may also have the right under applicable law to request the correction or erasure of your personal information, to seek to object to the further processing under certain circumstances of your information or to request that the processing of specific information about you is restricted while we verify or investigate your concerns about this information.
5 Children’s informationIf Ub3rgames learns that personal information of users under the age of 13 has been collected, other than for support of the internal operations, Ub3rgames will take reasonable steps to remove such information. If you believe that we may have unintentionally collected personal information about your child who is under 13 years of age, you may contact us using the details provided below.
6 Your questions and how to contact usIf you have any questions or comments about this policy or our practices you can contact us: